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Complaint Escalation Process

LEVEL - 1

To register your Query / Request / Complaint

  1. Visit your nearest Branch & fill the Complaint Form.
  2. Write an Email to Branches.
  3. Through Calling on Branch Landline Numbers.

*Individual Branch Contact Details and Email ID's are available on our Bank's Website under the section Contact us ➔ Branches
Click Here

LEVEL - 2

If Level-1 doesn't meet your expectations, you may contact our Zonal Office

Name of Principal Nodal Officer

Name : Mr. Avinash Yashwant Kulkarni
(General Manager)
Contact Details : 022-27832945/46
Email Id : pno@nmcbnk.bank.in

Banking Ombudsman

You may approach Banking Ombudsman, if your issue remains unresolved after Contacting Level-1, Level-2

OR

If you have not received response within 30 days of lodging a complaint

  1. Visit the Complaint Management System of Ombudsman (CMS)
    HTTPS://cms.rbi.org.in/
  2. Call at Contact Centre at CRPC - Toll Free No : 14448
  3. Write to :-
    Centralized Receipt and Processing Centre (CRPC), 4th Floor, Reserve Bank of India, Sector -17, Central Vista, Chandigarh- 160017
C.E.O. of the Bank

Name : Mr. Vijay B. More
(Chief Executive Officer)
Contact Details : 022-27832945/46
Email Id : admin@nmcbnk.bank.in

Customer Suggestions / Complaint Form

We value your feedback and are here to help. Please fill out the form below to report your complaint or concern.

Allowed: PDF, Images, Word, Excel, Text, Zip/Rar. Max 5MB.

How to File a Complaint

  1. Fill out all required fields in the form.
  2. Describe your issue clearly in the message box.
  3. Click Submit Request. Our team will review and respond promptly.
  4. For urgent matters, use the contact info below.

Contact Info

Address:
Block No. T 28-33 & 40-46, Plot No.7, Shopping cum additional Godown Complex, APMC Market-II, Phase-II, RTO & Crime Branch Bldg, Sector 19B, APMC, Vashi, Navi Mumbai-400703

Email: info@navimumbaibank.com

Phone: 022-27832946 / 022-27832945